FAQ
We are a coffee company at heart, so we establish close relationships with coffee growers and importers of quality coffee.
Each coffee we select goes through an extensive selection process, from green coffee analysis, moisture content, sample roasting, to several cupping sessions, and flavour profiling.
We now have five licensed Q Graders on the team.
Direct trade coffee is coffee sourced directly from a single origin farm. We work directly with producers who are behind the farm and, when possible, we visit to learn from their practices and to better understand how we can help each other. They help us learn about how they cultivate coffee and share knowledge with us in how they produce this wonderful fruit that we get to work with. The transaction happens directly between us and the producers so the green coffee is delivered in the most direct manner possible to our roastery in Markham. It is then our duty to carefully roast their coffee in a way that will highlight the quality of the coffee. Ultimately with the hope of sharing more of the value with the producer and highlighting their incredible work.
Our roasting style is heavily influenced by Scandinavian style light roasts.
This allows us to showcase the flavour nuances of the coffee origin.
Coffee is a fruit, and we try our best to bring out the fruit notes in each cup.
By default, all our coffees are packed wholebean unless otherwise specified. If you would like your coffee order preground for filter, please reply to your confirmation email stating that you'd like them ground and your brewing method (we will grind accordingly). We do not accept returns on coffee, so it is considered final sale.
We do not grind for espresso as home setups vary greatly and espresso brewing requires fine adjustments.
We have the roasting date* labelled on the bags so you know how fresh your coffee is.
It's a common misconception that super fresh roasted coffee (right out of the roaster) is the best. Like freshly baked bread (or, perfectly grilled steaks) it's important to allow some time to rest.
For coffee that means resting the beans for 7 to 14 days after roasting. For more info check this out.
*Though coffee is a non-perishable product that is safe to consume a year later, we recommend enjoying it within 2 months of the roast date for best flavour.
We have a brew guide available that is intended to serve as a starting point. These recipes were designed for the home brewer with common equipment. We used a Baratza Encore, V60-01 and Kalita 155/185 drippers (with standard white filters), Acaia scale, and Fellow EKG kettle with variable temp.
Do keep in mind that there are many factors that will affect your brew, so you may need to tweak the recipe to your liking. For example, the condition of your burrs or the quality of your water.
We always recommend brewing with a scale.
Subscriptions
We’ve removed the stress out of shipping, so shipping (and taxes) within Canada and US* is included in the price for Roastery Select subscriptions. We ship to most major cities within 4-6 business days. We process subscription orders on or after the 15th of every month.
Coffee on the Webstore
Coffee orders on the webstore are processed as soon as possible. Weekend orders are processed at the beginning of the next week. The most recently roasted coffees are packed and shipped, and if they are not available they will be included in the next available roast cycle. As a result some coffees may be rested 7-10 days from the order date depending on the timing of the roast cycle/schedule. We mainly roast Tuesday to Thursday, but you'll find us roasting almost everyday of the week (including some weekends and nights!).
Pick Up Orders:
For local pick up please wait for the notification email indicating the order is ready for pick up at our roastery. Otherwise, you may show up disappointed to find your order is not ready for pick up yet. If orders are not picked up within a 1 week period it is considered final sale and will be ineligible for cancellation.
Canada and USA: We have free shipping* on orders of 3 or more coffees. Flat rate $10 shipping for orders under 3 coffees. Once your order has shipped please allow 4-7 business days for delivery. Orders for the Greater Toronto Area should be 1-2 business days once the order is shipped.
**USA ORDERS** Please be aware that recent changes in cross-border trade regulations have resulted in longer than usual transit times for shipments to the USA via UPS. We appreciate your patience and support as we work through these challenges.
Hong Kong: We have free shipping* on orders of 4 or more bags of coffee. We have a flat rate $20 shipping for all orders (up to maximum 10 kg per order). Orders are picked up by our shipping partner on Thursdays, and fly out on Fridays. Generally orders are fulfilled within 2-5 business days. Please allow 4-7 days transit time.
China: We have a flat rate $30 shipping for all orders (up to maximum 3 kg per order). Orders are picked up by our shipping partner on Tuesdays, and fly out on Wednesdays. Generally orders are fulfilled within 5-10 business days. Note: there are additional customs requirements that we will require in order for the shipment to proceed (please check your email confirmation).
International: We are testing flat rate shipping for select EU countries. If your country is not shown please enquire via email to info@hatchcrafted.com. Orders are shipped via UPS by default and the rate will be shown during checkout for your order. Please note that any additional customs requirements are the responsibility of the buyer.
Missing Orders:
Once orders are shipped, it is no longer under our control. Once delivered, the courier is no longer responsible. Claims can be filed, but may not be approved and often take a long time to resolve. If stolen/missing packages are a concern, we have a signature required option during checkout to ensure secure delivery. Please contact orders@hatchcrafted.com if you have any questions.
*NL, PE have $10 flat rate for 3 bags or more and for Roastery Select subs; AK, HI have $25 flat rate for 3 bags or more and for Roastery Select subs; excludes remote locations (e.g. NT, NU, YT) as those are handled on a case-by-case basis; please email orders@hatchcrafted.com for details.
All pricing is in CAD
Roastery Select: Our most popular plan, this is a curated set of coffees that we pick each month. They are coffees that intrigued us on the cupping table, or a new profile that we're working on, some new origins or exciting blends. In most cases, you're getting first try on coffees. And depending on how much we bring in, subscribers may be the only ones that get these!
Two 300g bags of wholebean coffee are included in each subscription box along with one Third Wave Water packet. Renewals occur on the 10th of each month, and shipping is on or after the 15th. As a note, our Roastery Select subscribers may occasionally receive different increments (based on value) instead of two 300g bags.
Foundation Coffee Plan: This is where you select any one or more 300g bags from of our Foundation coffees (Supernova, Starlight, Gamma, or Blackout). You can change up the coffees and quantities at any time, and the renewal occurs based on the duration cadence selected (i.e., for monthly, renewal will be the same day you signed up on).
Foundation coffees can be brewed as filter or espresso. Changes can be made directly in your dashboard under Subscriptions.
We try to ship our Roastery Select subscriptions within 5 business days after the 10th of each month. Renewals now occur on the 10th of each month (previously was the 15th).
**New Subscribers** - if you signup after the 10th then your subscription will be pushed to the subsequent month.
We do not accept returns on food items (roasted coffee, cold brew, oat milk, treats) - these are considered final sale.
Merchandise and equipment that is purchased in-store can be returned within 14 days if unused, unopened, and with a receipt. For manufacturer warranty, please contact the manufacturer.
If there are any issues with your order, please don't hesitate to contact us with your order number (you may also reply to your order confirmation email). Please note that a 5% processing fee may apply for cancellations, refunds and returns.
Yes. Please contact us for more information.
We offer competitive wholesale roasted coffee, for cafes and businesses. We have a full service program, and can source equipment (at discount) and sundry items. Please contact us for more information, or visit our Partner With Us Page