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FAQ


How is your coffee sourced?

We are a coffee company at heart, so we establish close relationships with coffee growers and importers of quality coffee.


Each coffee we select goes through an extensive selection process, from green coffee analysis, moisture content, sample roasting, to several cupping sessions, and flavour profiling.


We now have three Q Graders on the team.


What is Direct Trade coffee?

Direct trade coffee is coffee sourced directly from a single origin farm. We work directly with farmers; we visit and meet the families behind the farm. We observe and ensure best practices are being followed, and we help where we can. They help us learn about how they farm coffee and we share knowledge with them of our experiences from traveling and meeting other coffee farms around the world. There are no middlemen. So for example, the farmers will deliver the coffee direct to our coffee factory in Toronto. It is then our duty to carefully roast their coffee in a way that will highlight the particular notes of the coffee. We are essentially sharing more of the value chain with the farm.


What is your roasting style?

Our roasting style is heavily influenced by Scandinavian style light roasts.

This allows us to showcase the flavour nuances of the coffee origin.

Coffee is a fruit, and we try our best to bring out the fruit notes in each cup.


Are coffees wholebean or ground?

By default, all our coffees are packed wholebean unless otherwise specified. If you would like your coffee order preground for filter, please reply to your confirmation email stating that you'd like them ground and your brewing method (we will grind accordingly). We do not accept returns on coffee, so it is considered final sale.


We do not grind for espresso as home setups vary greatly and espresso brewing requires fine adjustments.


When is the best time to brew coffee?

We have the roasting date* labelled on the bags so you know how fresh your coffee is.
It's a common misconception that super fresh roasted coffee (right out of the roaster) is the best. Like freshly baked bread (or, perfectly grilled steaks) it's important to allow some time to rest.
For coffee that means resting the beans for 7 to 14 days after roasting. For more info check this out.


*Though coffee is a non-perishable product that is safe to consume a year later, we recommend enjoying it within 2 months of the roast date for best flavour.


Do you have recommended brewing recipes?

We have a brew guide available that will hopefully serve as a starting point. These recipes were designed for the home brewer with common equipment. We used a Baratza Encore, V60-01 and Kalita 155/185 drippers (with standard white filters), Acaia scale, and Fellow EKG kettle with variable temp.


Do keep in mind that there are many factors that will affect your brew, so you may need to tweak the recipe to your liking. For example, the condition of your burrs or the quality of your water.


We always recommend brewing with a scale.


Shipping details?

Subscriptions


We’ve removed the stress out of shipping, so shipping (and taxes) within Canada* and US is included in the price for subscriptions. We ship to most major cities within 4-6 business days. We process subscription orders on or after the 15th of every month.


Coffee on the Webstore


Coffee orders on the store are processed as soon as possible. Weekend orders are processed at the beginning of the next week. The most recently roasted coffees are packed and shipped, and if they are not available they will be included in the next available roast cycle. As a result some coffees in your order may be rested 7-10 days depending on the timing of the roast cycle/schedule. We mainly roast Tuesday to Thursday, but you'll find us roasting almost everyday of the week (including some weekends and nights!).


Canada and USA: We have free shipping* on orders of 3 or more coffees. Flat rate $10 shipping for orders under 3 coffees. Once your order has shipped please allow 4-7 business days for delivery. Orders for the Greater Toronto Area should be 1-2 business days.


Hong Kong and Macau: We have a flat rate $25 shipping for all orders (up to maximum 6 kg per order). Orders are picked up by our shipping partner on Tuesdays, and fly out on Wednesdays. Generally orders are fulfilled within 5-10 business days.


China: We have a flat rate $25 shipping for all orders (up to maximum 3 kg per order). Orders are picked up by our shipping partner on Tuesdays, and fly out on Wednesdays. Generally orders are fulfilled within 5-10 business days. Note: there are additional customs requirements that we will require in order for the shipment to proceed (please check your email confirmation).


International: We are testing flat rate shipping for select EU countries. If your country is not shown please enquire via email to info@hatchcrafted.com. Orders are shipped via UPS by default and the rate will be shown during checkout for your order. Please note that any additional customs requirements are the responsibility of the buyer.


*excludes remote locations (e.g. NL, PE, NT, NU, YT) as those are handled on a case-by-case basis; please email orders@hatchcrafted.com for details.


All pricing is in CAD


If you'd like to order for pickup at the roastery, use coupon code "PICKUP" during checkout to waive the shipping fee. We will email you once your order is ready for pick up.


What is included in a subscription box?

Roastery Select: Our most popular plan, this is a curated set of coffees that we pick each month. They are coffees that intrigued us on the cupping table, or a new profile that we're working on, some new origins or exciting blends. In most cases, you're getting first try on coffees. And depending on how much we bring in, subscribers may be the only ones that get these!
Two 300g bags of wholebean coffee are included in each subscription box along with one Third Wave Water packet. As a note, our Roastery Select subscribers may occasionally receive different increments (based on value) instead of two 300g bags.


Core Coffee Plan: This is where you select two 300g bags from of our Foundation coffees (Supernova, Starlight, Gamma, or Blackout), and receive the same selection each month (you may choose two of the same coffee, i.e., 2 x Supernova). Foundation coffees can be brewed as filter or espresso. If you need to make any changes to your selection, just reply to your confirmation email with the changes.


When are subscription boxes shipped?

We try to ship on or around the 15th of each month because our backend system processes subscriptions on this date.


**New Subscribers** - if you signup after the 15th and before the 1st of the following month, we ship the current month's box (as renewal begins after the 1st of the following month). If you'd prefer to not receive the box, please let us know and we'll also shift out your renewal period one month.


Returns

We do not accept returns on food items (roasted coffee, cold brew, oat milk, treats) - these are considered final sale.


Merchandise and equipment that is purchased in-store can be returned within 14 days if unused, unopened, and with a receipt. For manufacturer warranty, please contact the manufacturer.


If there are any issues with your order, please don't hesitate to contact us with your order number (you may also reply to your order confirmation email).


Do you do private label cold brew coffee?

Yes. Please contact us for more information.


Do have wholesale coffee available?

We offer competitive wholesale roasted coffee, for cafes and businesses. We have a full service program, and can source equipment (at discount) and sundry items. Please contact us for more information, or visit our Partner with us page