FAQ


How is your coffee sourced?

We are a coffee company at heart, so we establish close relationships with coffee growers and importers of quality coffee.


Each coffee we select goes through an extensive selection process, from green coffee analysis, moisture content, sample roasting, to several cupping sessions, and flavour profiling.


We now have 3 Q-Graders on the team.


What is Direct Trade coffee?

Direct trade coffee is coffee sourced directly from a single origin farm. We work directly with farmers; we visit and meet the families behind the farm. We observe and ensure best practices are being followed, and we help where we can. They help us learn about how they farm coffee and we share knowledge with them of our experiences from traveling and meeting other coffee farms around the world. There are no middlemen. So for example, the farmers will deliver the coffee direct to our coffee factory in Toronto. It is then our duty to carefully roast their coffee in a way that will highlight the particular notes of the coffee. We are essentially sharing more of the value chain with the farm.


What is your roasting style?

Our roasting style is heavily influenced by Scandinavian style light roasts.

This allows us to showcase the flavour nuances of the coffee origin. Coffee is a fruit, and we try our best to bring out the fruit notes in each cup.


Are coffees wholebean or ground?

By default, all our coffees are packed wholebean unless otherwise specified. If you would like your coffee order preground for filter, please reply to your confirmation email stating that you'd like them ground and your brewing method (we will grind accordingly). We do not accept returns on coffee, so it is considered final sale.


We do not grind for espresso.


When is the best time to brew coffee?

It's a common misconception that super fresh roasted coffee (like right out of the roaster) is the best. Like freshly baked bread (or, perfectly grilled steaks) it's important to allow some time to rest.


For coffee that means resting the coffee for 10 to 14 days after roasting.


Do you have recommended brewing recipes?

We have a brew guide available that will hopefully serve as a starting point. These recipes were designed for the home brewer with common equipment. We used a Baratza Encore, V60-01 and Kalita 155/185 drippers (with standard white filters), Acaia scale, and Fellow EKG kettle with variable temp.


Do keep in mind that there are many factors that will affect your brew, so you may need to tweak the recipe to your liking. For example, the condition of your burrs or the quality of your water.


We always recommend brewing with a scale.


Shipping details?

Subscriptions


We’ve removed the stress out of shipping, so shipping (and taxes) within Canada is included in the price for subscriptions. We ship to most major cities within 4 business days. We process subscription orders on the 15th of every month.


New for US subscriptions! We're testing with our courier partner flat rate shipping to US:
$15 flat rate shipping fee on coffee subscriptions
$25 flat rate shipping fee on cold brew subscriptions


Coffee on the Webstore


Coffee orders on the store are processed right away. Recently fresh roasted coffees are packed and shipped, and if they are not available they will be included in the next available roast cycle. We mainly roast Tuesday to Thursday, but you'll find us roasting almost everyday of the week (including some weekends and nights!).


Canada: We have free shipping on store orders above $50. Flat rate $10 shipping for orders under $50.

US: We have free shipping on store orders above $75. Flat rate $15 shipping for orders under $75.

HK: We are testing a flat rate $25 shipping for all orders (up to maximum $400 per order). HK orders are picked up by our shipping partner on Wednesdays, and fly out on Thursdays. Generally orders are fulfilled within 5-10 business days.


All pricing is in CAD


If you'd like to order for pickup at the roastery, use coupon code "PICKUP" during checkout to waive the shipping fee. We will email you once your order is ready for pick up.


What is included in a subscription box?

Two bags of wholebean coffee are included in each subscription box. Roastery Select subscribers also receive one Third Wave Water packet.


Usually, 300g of coffee is included in each bag. Our Roastery Select subscribers may occasionally receive smaller increments of rare specialty coffee (based on value) instead of a 300g bag.


Roastery Select: Our most popular plan, this is a curated set of coffees that we pick each month. They are coffees that intrigued us on the cupping table, or a new profile that we're working on, some new origins or exciting blends. In most cases, you're getting first try on coffees. And depending on how much we bring in, you may be the only ones that get to try some unique coffees!


Core Coffee Plan: This is where you select two out of our four core coffees (Supernova, Starlight, Gamma, or Blackout), and receive the same two selection each month (you may choose two of the same coffee, i.e., 2 x Supernova). Core coffees can be brewed as filter or espresso. If you need to make any changes to your selection, just reply to your confirmation email with the changes.


When are subscription boxes shipped?

Because our subscription backend system notifies us on the 15th of each month on renewals and active subscribers, we try to ship on or around this date.

Usually, we roast and ship on the third week of a given month.

New Subscribers - if you signup after the 15th and before the 1st of the following month, we ship the current month's box (as renewal begins after the 1st of the following month). If you'd prefer to not receive the box, please let us know and we'll also shift out your renewal period one month.


Returns

We do not accept returns on food items (roasted coffee, cold brew, oat milk, treats) - these are considered final sale.


Merchandise and equipment that is purchased in-store can be returned within 14 days if unused, unopened, and with a receipt. For manufacturer defects, please contact the manufacturer.


If there are any issues with your order, please don't hesitate to contact us with your order number (you may also reply to your order confirmation email).


Do you do private label cold brew coffee?

Yes. Please contact us for more information.


Do you sell wholesale roasted coffee?

We offer competitive wholesale roasted coffee, for cafes and businesses. We have a full service program, and can source equipment (at discount) and sundry items. Please contact us for more information, or visit our Partner with us page